Tom Johnson has a funny and informative posting about the typical day of a technical writer. All of Tom's posts and podcasts are informative. I tend to come away from his site with a sort of longing--recalling the harried and rewarding madness of actually working an information product from concept to prodcution. I also miss the disposition that technical writers bring to their work (this is a broad generalization, I know). Tom's voice and online persona embody that disposition, and his recent post sheds a little light on the activities and details that shape that disposition.
For something really interesting: Check out Apangea Learning's SMART HELP system. The opportunities for online courses and tutoring are obvious and a little exciting. A number of LMS/CMS platforms are toying with this type of technology (notably Adobe Breeze), but the functionality overhead and "live" support component may be restrictive for the most popular systems.
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